BEC商务英语_平和英语村_考试时间_含金量_成绩查询_价格_报名费_报名时间 - BEC

BEC口语：客户

(1) 客户服务customer service 目的： increase the level of customer satisfaction；meet customers’ expectation；improve the

2017-03-14

(1)产品属性： brand；price；quality；after-sales service；reputation；reliability (2)价格的制定影响因素: competition; supply an

2017-03-14

考虑因素： 1． get closer to the target market 2． cheaper labor cost；low rates of corporate tax 3． site：well-established and

2017-03-14

1. issue a news release 2．make arrangement for the victims 3. offer all kinds of assistance 4. offer some compensation 5. as

2017-03-14

(1).表现： consistently working late working through lunch come to work even when ill/often ask for sick leave rush to

2017-03-14

(1)前期准备 1. agenda（key point）：set out in advance to state date，time and location；inform them of all the items to be disc

2017-03-13

launch a advertising campaign，publicity 1. Internet(online recruitment)：lost cost；reach vast audience/attract wide attention；

2017-03-13

(1)招聘方式1.内部招聘internal promotion 优点：have more motivational value boost maral encourage employees to continue

2017-03-13

措施：1. offer financial benefits/bonus 2. effective training3. provide cozy/comfortable working environment + feel at ease/incr

2017-03-13

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